Shipping policy

Where We Ship
We ship across India and internationally. Shipping is free on all orders within India.

1. Dispatch & Delivery Timelines

Because every Pink Trumpet piece is carefully hand-finished and handled with the utmost care, our dispatch and transit timelines are structured as follows:

  • Dispatch Timeline (Domestic & International): All orders are processed, quality-inspected, and dispatched from our studio within 24 hours.
  • Domestic Transit: Once dispatched, domestic orders typically arrive within 3 to 7 business days, depending on the delivery pincode.
  • International Transit: Once dispatched, international shipments take approximately 10 to 12 business days to arrive, subject to local customs clearance.
  • Tracking: A shipping confirmation email containing live courier tracking details will be sent immediately once your package is handed over to our logistics partner.

2. The Nature of Handloom & Artisanal Weaves

Each Pink Trumpet saree is an authentic handcrafted textile. By choosing handloom, you embrace the beauty of traditional craftsmanship:

  • Natural Irregularities: Slight variations in weave density, minor thread slubs, selvedge variations, or subtle dye nuances are organic characteristics of authentic handlooms, not defects.
  • Colour Representation: While we strive to capture colours as accurately as possible in natural lighting, subtle variations may occur due to device screen calibrations and natural ambient light shifts.
  • Policy: We do not accept returns, refunds, or exchanges based on standard artisanal characteristics or minor colour differences.

3. Return Eligibility

Because our sarees are handwoven and made in small batches, we do not accept returns or exchanges for a change of mind. For orders delivered within India, we accept a return only when:

  • Severe Transit Damage: The saree arrives with evident structural damage, such as large tears, open holes, or severed warp/weft threads.
  • Manufacturing Defect: The saree has a manufacturing defect.
  • Incorrect Product Delivered: You received an item different from what was ordered.

We cannot accept sarees that have been worn, washed or altered, have had the blouse piece cut or stitched, or are missing tags or original packaging.

4. How to Report an Issue

If your order arrives damaged, defective or incorrect, please follow these steps to initiate a review:

  • Notification Window: Contact our customer support team within 48 hours of package delivery via email or WhatsApp.
  • Required Documentation: Share your Order ID along with clear, high-resolution photographs and a continuous unboxing video highlighting the affected area and the original packaging.
  • Assessment: Our quality team will review your submission within 2 business days and guide you on the return pickup process if approved.

5. Resolution & Refunds

If your request is approved, we will arrange a reverse pickup at no cost to you. Once the returned item is received at our studio and passes physical inspection:

  • Replacement: If the same saree is in stock, we will dispatch a replacement at no additional cost.
  • Store Credit: If a replacement is not possible (e.g., sold-out limited-edition drops), you will receive store credit for the full order amount. Store credit never expires and can be applied toward any upcoming collection or future launch.
  • Refund: If you received the wrong item, or the damage cannot be repaired and we cannot replace the saree, we will refund your original payment method within 7 business days of approval. Your bank may take a few more days to reflect the amount.

6. International Orders, Duties & Taxes

All orders shipped outside India are final. We do not accept cancellations, returns or exchanges on international orders, and we do not offer refunds on them. Any customs duties, import tariffs, or local handling fees levied by the destination country are the responsibility of the recipient.

Questions?

For queries regarding an existing order or assistance with a delivery, reach us anytime at support@pinktrumpet.in or WhatsApp +91 79962 31315.